Last Updated: [Insert publication date]

1. Introduction

AAC Property Services (Australian Assets Care Property Services) (“AAC”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our services, engage us for commercial cleaning or property services, or interact with our business.

We are committed to managing personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Personal Information We Collect

Depending on your relationship with AAC, we may collect:

• Names, business names and job titles.
• Email addresses, telephone numbers and contact details.
• Property addresses, site locations and service requirements.
• Enquiries, quotations, contracts and correspondence.
• Billing, invoicing and payment-related information.
• Supplier, contractor and employment-related information.
• Website usage information, including IP addresses and browser details.
• Cleaning attendance, task completion, inspection and service records.

We may also collect information relating to site access, workplace safety and incident management where reasonably necessary for our operations.

3. How We Collect Information

We may collect personal information when you:

• Submit an enquiry or request a quotation through our website.
• Contact us by telephone, email or other communication channels.
• Engage AAC for commercial cleaning or property services.
• Enter into a contract or business relationship with us.
• Apply for employment or register as a supplier or contractor.
• Interact with our cleaning management and reporting systems.

Information may also be collected from authorised representatives, property managers, clients, service providers and publicly available sources where appropriate.

Where practical and lawful, you may contact us anonymously or using a pseudonym. However, certain information may be necessary to provide quotations, arrange services or fulfil contractual obligations.

4. How We Use Personal Information

We collect and use personal information for legitimate business purposes, including:

• Responding to enquiries and preparing service proposals.
• Delivering and managing commercial cleaning and property services.
• Scheduling cleaning teams and coordinating site operations.
• Managing customer relationships, contracts and accounts.
• Monitoring service quality, inspections and performance.
• Processing invoices, payments and business records.
• Managing recruitment, contractors and workplace safety.
• Improving our website, communication and service delivery.
• Meeting applicable legal and regulatory obligations.

We may also communicate information about our services where permitted by law. You may request to stop receiving marketing communications at any time.

5. Lighthouse Digital Cleaning Management

AAC uses Lighthouse digital management technology to support cleaning operations, service transparency and accountability.

Depending on the services and system configuration, Lighthouse may record:

• Cleaning staff attendance and check-in/check-out times.
• GPS or location-based attendance verification.
• Assigned cleaning tasks and completion records.
• Site inspections, audits and quality assessments.
• Photographs relating to cleaning work and site conditions.
• Service issues, incidents and corrective actions.

This information may be used for workforce coordination, service verification, quality assurance, client reporting and operational management.

Relevant service information may be made available to authorised AAC personnel and client representatives where appropriate.

Access to location information and operational records is subject to applicable privacy, workplace and contractual requirements.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Authorised AAC employees and management personnel.
• Contractors and service providers involved in delivering our services.
• Technology, software, hosting and IT support providers.
• Accountants, insurers and professional advisers.
• Clients and authorised property or facilities representatives.
• Government agencies, regulators or other parties where required or authorised by law.

We do not sell personal information to third parties.

7. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

Depending on the technologies enabled on our website, information collected may include browser type, device information, IP address, pages visited and general website interaction data.

You can manage certain cookies through your browser settings. Disabling cookies may affect some website functions.

Any analytics, advertising or third-party tracking technologies used by AAC should be described in accordance with their actual configuration.

8. Storage and Security

AAC takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include controlled system access, user permissions, secure business systems and appropriate administrative procedures.

We retain personal information for as long as reasonably necessary for business, contractual and legal purposes. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable recordkeeping obligations.

No electronic transmission or storage system can be guaranteed completely secure.

9. Overseas Disclosure

AAC may use third-party software, cloud hosting and technology providers in managing its business operations.

[Before publication, confirm whether personal information is likely to be disclosed to recipients outside Australia. If so, identify the relevant countries where practicable and describe those disclosures here.]

10. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact AAC using the details below.

We may need to verify your identity before responding. Access or correction may be subject to exceptions permitted by applicable law.

11. Employment and Contractor Information

AAC may collect personal information from job applicants, employees and contractors for recruitment, onboarding, rostering, payroll, training, workplace safety and operational management.

Employment-related information is handled in accordance with applicable privacy and employment laws. Certain employee records may be subject to specific exemptions under Australian privacy legislation.

12. Third-Party Websites

Our website may contain links to third-party websites or platforms.

AAC is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Privacy Enquiries and Complaints

If you have questions about this Privacy Policy, wish to access or correct your information, or believe your privacy has been compromised, please contact us.

We will review privacy complaints and aim to respond within a reasonable timeframe, generally within 30 days.

If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Website: www.oaic.gov.au

14. Changes to This Privacy Policy

AAC may update this Privacy Policy periodically to reflect changes in our operations, technology or applicable legal requirements.

The latest version will be published on our website with an updated revision date.

15. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:

AAC Property Services Pty Ltd

Head Office
Ground Floor
470 St Kilda Road
Melbourne VIC 3004

Additional Office
Suite 1.60
425 Smith Street
Fitzroy VIC 3065

Phone
1300 300 919
0470 523 744
0469 307 428

Email: info@aacpropertyservices.com.au
Website: www.aacpropertyservices.com.au

For privacy-related enquiries, please contact our management team using the details above.